At MartinApps Shop, we strive to provide high-quality digital products and services. Since we deal with digital products (such as Laravel websites, CodeIgniter projects, mobile apps, etc.), the nature of these products means that once they have been downloaded or accessed, they cannot be "returned" or "un-purchased." Therefore, we offer the following refund policy:
Eligibility for Refund
We offer refunds only in specific situations, including:
- If the product is not as described or contains significant bugs/errors that prevent it from functioning as intended.
- If the digital product is not compatible with the system requirements stated on the product page, despite following the provided instructions.
- If there are issues with the delivery of the product, and it is not resolved within a reasonable time frame.
Non-Refundable Situations
We do not offer refunds for:
- Products that were successfully downloaded or accessed by the customer.
- Products where the customer has already used or customized the product.
- Services such as custom development or support.
How to Request a Refund
To request a refund, please reach out to our customer support team at martas9888@gmail.com with the following details:
- Order number or transaction ID
- Reason for the refund request
- Screenshots or supporting documents (if applicable)
Our team will review the request and respond within 5 business days.
Refund Processing
If eligible, refunds will be processed via the same payment method used at the time of purchase. Refunds may take up to 7-10 business days to be reflected in your account, depending on the payment provider.
Contact Us
If you have any questions or concerns about our Refund Policy, feel free to contact us at martas9888@gmail.com.